Heated Customers

It's Memorial Day weekend in the Midwest.  One thing is for certain: it's going to be hot and humid.  Obviously, to the employee, that means it's going to be an incredibly hot day (hard work + no A.C. + hot machines=hotter than the outside, but customers don't think so...).  However, the worst part about it is that customers lose their patience, and unfortunately, their minds, like the people who order a swirl ice cream and after I bring it to them, inform me that they wanted a "swirl without chocolate".  We call that a vanilla in these citified parts.

Just so, this last weekend, I made over a thousand ice cream cones and sold over 500 when I was on register (for the first time!).  That's a lot of ice cream.  I'm not saying I'm perfect at making ice cream, but after making literally thousands you get pretty good, but there's inevitably some mistakes.  One lady decided that the curl on her cone wasn't good enough.  Mam, this isn't a Dairy Queen.  It's an amusement park.  Regardless, I put a smile on and made her another one. 

I wish this is my worst story about ice cream, but some lovely lady last year takes the prize.  On a similarly hot day (heat index>100), one lady ordered an ice cream around 5.  About thirty minutes later, she comes up, simply stating, "My ice cream cone melted too quickly".  Remembering the lady and how long it has been since she ordered her ice cream, I was loaded with sardonic replies, but we can't use them in the food service.  Thus, I did my best to help her.  I offered to replace it, but she replied "that one would just melt too".  Well, why don't you eat your ice cream then?  I'm still not really sure what she wanted, besides to complain.  I feel like people take a lot of their problems out on the food service industry.


Thoughts?